Legal
Refund Policy
Last updated 5 November 2026
Refund window
You can request a full refund of a successful donation within 7 days of the payment date, once per donation. Request it from the donation details screen in the app.
How requests are decided
Our finance team reviews each request and tells you the decision in the app and by notification. Approved refunds are sent back to the original payment method through the payment provider. Timing depends on your bank.
When we may refuse
Requests may be refused where funds have already been paid out to the beneficiary, where the request is outside the window, or where we have reason to believe the payment was not made in good faith. You will always be told why.
Failed payments
If money was debited but the donation did not complete, the payment provider reverses it according to its terms. Contact support with your payment reference if this happens.